Refund policy

Return & Replacement Policy

 

At  BB Designs, we take pride in creating products specifically for each customer. Because our items are made to order, each order is prepared individually and with care. Due to the personalized, made-to-order nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed and production has begun

 


 

 

If the damage is confirmed, we will send you a replacement product at no additional cost to you.

To help us process your request, please contact us with:

Providing photographs allows us to better understand what happened and determine the appropriate resolution as quickly as possible.

Replacement Requests

Replacement requests must be submitted within a reasonable amount of time after delivery. We may request photographs or additional information before approving a replacement.

If your replacement request is approved, we will make and ship a replacement item to you. Replacement items are subject to the same made-to-order policies outlined above and are not eligible for return or exchange unless the replacement itself arrives damaged or defective.

Incorrect Items

If you receive an item that is different from what you ordered due to an error on our part, please contact us so we can review your order and determine the best solution.

If we made an error when preparing your order, we will work with you to correct the issue.

Customer-Provided Information

Customers are responsible for ensuring that all information submitted with an order is accurate and complete.

This includes, but is not limited to:

Brielle BB Designs is not responsible for errors resulting from incorrect information provided by the customer. Please carefully review your order details before completing your purchase.

Cancellations

Because our products are made to order, we may begin working on your order shortly after it is placed. Therefore, order cancellations may not be possible once production has begun.

If you need to make a change to your order, please contact us as soon as possible after placing your order. While we cannot guarantee that changes or cancellations will be possible, we will do our best to assist you when circumstances allow.

No Refunds or Exchanges

Due to the personalized and made-to-order nature of our products, we do not offer refunds, returns, or exchanges for products that are not damaged or defective.

We encourage every customer to carefully review product descriptions, sizing information, customization details, and their order information before placing an order.

By completing a purchase with Brielle BB Designs, you acknowledge and agree to this Return & Replacement Policy.

Questions or Concerns

We value our customers and want you to have a positive experience with Brielle BB Designs. If you have any questions about this policy, your order, or an item that arrived damaged, please don't hesitate to reach out.

Email: briellebbdesigns@gmail.com

Please include your order number and any relevant information or photographs when contacting us about an order issue. This will help us respond and assist you as efficiently as possible.